Frequently Asked Questions

Fix-it Squad offers fast, reliable computer repair services in Battle Creek, MI. Our certified experts handle everything from hardware repairs and virus removal to software troubleshooting and system upgrades. We’re dedicated to keeping your devices running smoothly with precision & care

Behind every service we provide is our team of professionals, bringing their unique expertise, passion, and commitment to excellence. Our vision is to be the go-to computer repair service consistently delivering reliable solutions and staying ahead of technological advancements. Our goal is to equip customers with dependable technology, ensuring their devices operate at peak performance every day

Pricing for services at Fix It Squad varies depending on the type of repair needed. Contact us for a customized quote based on your specific requirements.

• Virus/Malware Removal $75-150
• Hardware Replacement/Upgrades $50 - 200 
• Laptop Screen Replacement $150-300
• Motherboard Repair/Replacement $200-600
• Data Recovery $100-300
• Liquid Damage Repair $99-250 
• Cost varies depending on damage
• hardware cost not included in our pricing

Yes, Fix It Squad provides on-site repair services for your convenience. Contact us to schedule a visit, and our team will approach you.

Fix It Squad accepts various payment methods including cash, credit/debit cards, and other digital payment options. Choose the method that works best for you.

• Virus Removal - Our service provides a complete solution to safeguard your devices and data. We perform a thorough system scan to identify and eliminate malicious software, ensuring your computer is secure and runs smoothly.
  
  
• Hardware Upgrades - Upgrade your computer’s hardware to improve performance and extend the lifespan of your devices. Whether you need more storage, faster processing, or better graphics, Quality hardware components, expert installation, and improved performance.

• Data Recovery - Our service can help retrieve lost data from your computer. Whether caused by accidental deletion, hardware failure, or malware, advanced data recovery techniques, high success rate, and confidentiality are guaranteed. 

   

• Customers can visit our website to select the repair or upgrade services they need, and a technician will guide them through the process.
  
  
• The technician will complete the service and ensure the equipment is ready. They’ll follow up to ensure satisfaction, perform quality checks, and discuss any additional services. Payment can be securely processed online or in person.

Hardware Tools

• Multimeters 
• Power supply testers
• Postcards 

 Software Tools

• CPU-Z
• MemTest86
• CrystalDiskInfo
• Antivirus and anti-malware software
• CCleaner (system optimization) 
• Acronis True Image (backup and recovery)

Physical Storage 

• External hard drives & SSDs
• USB flash drives
• NAS units (Network Attached Storage) 
• Optical discs (for bootable recovery and long-term archival

Cloud Storage

• Google Drive
• Dropbox
• Onedrive
• Amazon S3

Disk Imaging & Backup 

• Acronis True Image
• Clonezilla (for drive replication)

Data Recovery

• Recuva 
• EaseUS

Specialized Storage Solutions

• RAID setups (for redundancy & performance) 
• Tap drives (for high-capacity archival) 
• Portable NAS & shared network drives (for centralized access)

Benefits 

• Cost Savings: Reduced labor costs by outsourcing to lower-cost regions 
• 24/7 Support: Leverage time zones for round-the-clock service 
• Skilled Labor: Access to experienced technicians in offshore locations 

Challenges 

• Communication Barriers: Language and time zone differences
• Quality Control: Ensuring consistent service standards
• Cultural Differences: Varying customer service expectations
• Data Security: Protecting sensitive information

Mitigation Strategies 

• Clear communication channels
• Strict quality control processes
• Secure data handling protocols 
• Service-Level Agreements (SLAs)

• We use Salesforce and Zoho CRM for customer interactions, service history, and appointments
• For service management we use ServiceMax and RepairShopr for repair process management
• SAP Business One and Microsoft Dynamics 365 for order processing and accounting 
• Zendesk and Freshdesk forHandling support tickets
• Fishbowl and TradeGecko for parts availability
• PC-Doctor for hardware and software troubleshooting
• TeamViewer/Google Chrome Remote for off-site support
•  Square POS for transactions and QuickBooks for invoicing 
• Confluence for storing repair manuals and technical data

The time for computer repair can vary depending on the issue, but we strive to complete repairs promptly.